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faq

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What is Medical Emergency Service? How can we avail emergency services?
Any health related situation, which warrants immediate medical attention at that point of time, could be termed as a medical emergency.
Q
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Why do we need a Healthcare insurance?
Health insurance will insure your family against sudden medical expenses providing cashless hospitalization facility and give you a peace of mind even in a medical emergency situation which you cannot attend to immediately sitting overseas.
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What services are included under Healthcare Services?
Healthcare services consists of 24x7 Emergency Facilitation Service.
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How does your team work in an emergency?
The consumer will contact the Lasante Health Care Call Centre working 24x7 who will in turn inform the Relationship Ambassador. The Relationship Ambassador will reach the place where beneficiary desires. Simultaneously, the call center will organize an ambulance to reach the place where beneficiary desires, if required. The patient is then taken to the hospital.
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What kind of medicines can be arranged in Medicine Delivery Service?
All medicines that are available at the local medical shop and supported by a medical prescription by a doctor can be arranged for through this service.
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Can the medicines be arranged without the Doctor’s prescription?
No, medicines cannot be arranged without the Doctor’s prescription.
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Are there any additional expenses apart from the cost of the package in Preventive Health Care Packages?
All checkup charges/ consultancy charges as mentioned in the package are included in the cost of package. However, the consumer will bear cost of checkup other than that mentioned in the package, the cost of medicines and other items used for treatment if any.
Q
A
Is there co-pay for doctor visit, medicine and hospitalization?
Hospitalization - Doctor visit and medicine covered.
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